Member Specific Area

ATTIC, RRG’s Member Services team takes pride in their commitment to provide prompt, accurate, reliable and courteous service to our member motor carriers. The member services team facilitates a single point of contact for questions and concerns for our member motor carriers, facilitates a single point of contact for issuance of Certificates of Insurance and provides periodic training on claims reporting software programs.

A key focus of our Member Services and IT team is the integration of key analytics generated by each of our members as well as the analytics of the group. This information will provide a predictive analysis of your motor carrier and will help the Safety and Risk team focus on future loss trends based on historic data.

This data, when used by your Safety Team, will allow for focused intervention training and remedial training into the areas of your organization where needed. This will bring about results which will be seen on your loss reports and associated claims cost. Historically, safety teams are working either from a reactive or inventory stance. With this assistance, the team will be able to focus on the issues and move into a proactive approach to safety.

Since moving to Origami Risk (Risk Management Software), ATTIC, RRG has added abilities to collect and utilize accident data, driver demographics, and other data points. Additional data can also be requested and adjusted by each member. Origami Risk is an integrated platform of products that includes RMIS, Claims, Safety, Analytics, Underwriting, and Data Tools. It allows you to effortlessly integrate workflows, aggregate your data across disciplines, easily analyze it, and automatically act on insights from a single system. Origami Risk makes data analysis straightforward and fast with tools to standardize data from disparate sources for like-comparisons; simplify data in a visual format so it’s easy to understand; and automatically generate and distribute recurring or ad-hoc reports to meet stakeholder preferences. Origami’s analytics functionality is central to the system’s risk management, claims administration, safety management, and underwriting capabilities.

Member Services is currently working on a process with each member to create a list of data points that you would like for us to focus on for your organization. Once we create this list, we will incorporate that information into the claims process. Upon an incident being moved to a claim, the Origami Risk software will generate an email to the appropriate representative at your organization to provide the data needed for the updated fields. Member Services is also working on data transfer on accident claim information from the member into our Origami system.

The team also prepares and provides value added information as service such as:

1. Analytical Reports
2. Loss Run Reports
3. Customer Specific Reports
4. On-demand Reports
5. Certificates of Insurance
6. Member Policy Documents
7. Member Portal Services
8. Monthly Trucking and Transportation Industry Newsletter
9. Claims Data Follow Up
10. Underwriting Files Management
11. Member Policy and Procedures Management